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Website Product Request
Website Product Request gives customers a simple way to ask for products that are not currently available in the online store. Customers can provide the product name, reference link, description, and an image with an instant preview before submitting the request. Each request receives a unique reference number and can be followed from the customer portal. The sales team can review the request, approve or reject it, and create a new product directly from the approved information.
Features
Screenshots
Support
Service
Features
Website Product Request Form
Customers can submit a request for any product they cannot find in the online shop. The form collects the product name, reference URL, image, and a detailed description to help the business understand the requirement.
Instant Product Image Preview
An uploaded product image appears immediately beside the request form. Customers can confirm that they selected the correct image before sending the request.
Unique Request Reference
Every submission receives an automatically generated reference number. Customers can use this number when discussing the request with the sales team or checking its progress later.
Create Product from an Approved Request
Approved requests can be converted into actual products through a guided wizard. The product name, image, and description are carried forward automatically, while the user can set the sales price, product type, category, and website publication status.
Screenshot
1.) Submit a Product Request :
The Request Product page allows customers to describe an item that is missing from the online store. They can enter the product name, upload an image, provide a reference URL, and add a description before submitting the request. The uploaded image is displayed in the preview area for confirmation.
2.) Request Submission Confirmation :
After submitting the form, the customer receives a success message together with a unique request reference. The page provides quick options to view existing requests or return to the shop and continue browsing.
3.) Product Requests in My Account :
A dedicated Product Requests card is added to the customer account page. Customers can use it to access all previously submitted requests without searching through emails or contacting the sales team.
4.) Track Submitted Product Requests :
The portal list displays the reference number, requested product name, and current status of every submission. Customers can also use the New Request button to submit another product requirement directly from this page.
5.) Manage Requests from the Backend :
The list helps backend users review each request together with the related customer and current processing state.
Navigation : Website → eCommerce → Product Request
6.) Review and Approve a Product Request :
The request form contains the submitted product name, customer, reference URL, image, and description. Backend users can approve or reject the request, while the status bar clearly records its current stage. Once approved, the Create Product action becomes available.
7.) Create a Product from the Request :
The creation wizard automatically brings in the requested product name, image, and description. The user only needs to enter the sales price, select the product type and category, and decide whether the product should be published on the website.
8.) Newly Created Product Record :
After confirmation, a complete product record is created using the request information. The product name, image, sales price, type, category, and description are already filled in, allowing the team to review the record and publish it with minimal additional work.
User Guide
