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Hotel Transport Management
Hotel Transport Management provides a complete solution for handling hotel transportation services such as airport pickups and drops, railway transfers, hotel shuttles, local transfers, sightseeing, hourly rentals, and full-day vehicle services. It allows hotel teams to configure transport routes, manage guest requests, assign vehicles and drivers, monitor each trip through clear operational stages, calculate transport charges, and post completed transport services to the guest folio. This helps reception, reservations, and transport teams coordinate daily trips efficiently while keeping transport information and billing connected to the hotel reservation.
Features
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Support
Service
Features
Transport Route Management
Create and manage predefined hotel transport routes with pickup locations, destinations, vehicle models, pricing methods, service products, passenger capacity, and luggage capacity. Route information can be reused when creating transport requests, reducing manual data entry and helping staff maintain consistent transportation pricing and service details.
Complete Transport Request Management
Manage every guest transport request from creation to completion through a structured workflow including Draft, Confirmed, Vehicle Assigned, Driver Arrived, Guest Picked Up, In Progress, Completed, Delayed, No Show, and Cancelled. The transport request keeps guest, reservation, pickup, destination, travel, vehicle, driver, pricing, and operational information together in one place.
Vehicle and Driver Assignment
Assign available fleet vehicles to transport requests and keep driver information connected with the selected vehicle. Hotel teams can see the assigned vehicle and driver directly from the transport request, making it easier to coordinate airport transfers, shuttle services, local trips, and other scheduled transportation.
Transport Pricing and Folio Integration
Support fixed, per-kilometre, and per-hour pricing along with additional waiting, night, toll, and parking charges. The system calculates the final transport amount and can automatically create the corresponding transport charge in the guest folio when the trip is completed, helping maintain accurate and centralized billing.
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1.) Transport Routes
The Transport Routes menu provides a centralized list of configured hotel routes with property, pickup location, destination, pricing method, price, passenger capacity, and active status. Staff can quickly review existing routes and open any route to update its operational or pricing details.
2.) Route Configuration
A route configuration contains the information required to prepare transport services for regular hotel operations. Users can define the property, pickup and destination locations, vehicle model, pricing method, service product, passenger capacity, luggage capacity, and additional notes so that requests can be created with the correct default information.
3.) Transport Request Kanban
The transport request Kanban provides a practical operational view of scheduled transportation, grouped by its current status. Each card gives staff quick access to important information such as the guest, trip type, pickup and destination, pickup time, assigned vehicle, driver, status, and transport amount, making it easier to monitor daily transport activities.
4.) Transport Request Details
The transport request form brings all important trip information into one screen, including the reservation, guest details, pickup schedule, route, flight or train number, passenger and luggage information, vehicle, driver, pricing, additional charges, and special instructions. Staff can use the workflow buttons to confirm the request, assign the vehicle, track the driver's arrival, start the trip, complete the service, or mark exceptions such as delay, no-show, or cancellation.
5.) Guest Folio Transport Charge
Completed transport services can be reflected in the guest folio as transport charges, keeping the transportation cost together with the guest's other hotel services. This allows the hotel team to maintain a clear billing record and ensures that transport revenue is properly included in the reservation's financial information.
User Guide
