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Vehicle Incident Management
This app provides a complete solution for recording, tracking, and managing vehicle incidents within Odoo. It features configurable workflow stages, automated email notifications, and detailed incident reporting with images and passenger information. Users can monitor incident progress, generate PDF reports, and analyze trends through charts and grouped views. Designed for fleet teams, it enhances communication, accountability, and operational efficiency.
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Features
Role-Based Access Control
Users are assigned Admin or Officer roles for secure access. Permissions define who can configure settings or manage incidents. Ensures controlled and organized handling of sensitive incident data.
Configurable Incident Workflow
Stages like Action Started, Rescue Sent, and Closed track progress. Each stage can trigger automated emails and actions. Provides a clear, structured workflow for incident resolution.
Automated Email Notifications
Emails are sent when an incident changes stage. Templates include dynamic details such as driver, vehicle, and location. PDF reports can be automatically attached for complete visibility.
Detailed Incident Reporting
Capture full incident information vehicle, driver, location, cause, and images. Includes passenger records and additional context sections. Ensures accurate documentation for review, communication, and audits.
Reporting & Analytics
View incidents in charts grouped by vehicle, stage, or driver. Track trends to identify frequently involved vehicles or issues. Helps management make data-driven maintenance and safety decisions.
Screenshot
1.) User Access and Permissions Configuration
the settings page for configuring user roles and permissions in the Vehicle Incident Management module of Odoo. The "Vehicle Incident: Admin" and "Vehicle Incident: User/Officer" permissions are selected under the Extra Rights section, which enables users to manage and interact with incident reports based on their role.
Navigation : Settings → Users & Companies → Users
2.) Configuration of Incident Request Stages
the configuration page for defining the stages of incident requests within Odoo Fleet Management module. Each stage, such as "Action Started," "Rescue Team Sent," and "Closed," helps streamline incident handling by organizing progress into actionable steps. The email templates for each stage can also be configured, ensuring automated communication with stakeholders, such as notifying the relevant parties when an incident progresses to the next stage.
Navigation : Fleet → Configuration → Incident Request Stages
3.) Configuration of "Action Started" Incident Request Stage
the "Action Started" stage in the Vehicle Incident Management module of Odoo. The sequence number and email template options are configured for automated communication when an incident progresses to this stage. The "Action Started" stage helps track the initiation of incident response actions, and the email notification feature ensures the relevant parties are informed of the incident's status change.
Navigation : Fleet → Configuration → Incident Request Stages → Action Started
4.) Email Template Configuration for Incident Request Stages
the email template associated with the "Action Started" stage in Odoo Fleet Management module. The email template allows for dynamic placeholders such as incident title, vehicle, driver, and location to be automatically inserted, providing recipients with relevant, personalized details when an incident progresses to this stage. The template simplifies communication and enhances response efficiency by ensuring all stakeholders receive up-to-date information.
Navigation : Fleet → Configuration → Incident Request Stages
5.) Incident Management
The interface allows for the creation of new incident reports and offers a detailed overview of the ongoing incidents, including information such as incident number, vehicle details, and assigned users. This centralized view aids in efficient incident tracking and ensures that all incident data is easily accessible for timely resolution.
Navigation : Fleet → Incidents
6.) Incident Report Additional Details Section
the Fleet Management module of Odoo. Here, critical information such as reporter contact details, vehicle license plate number, and passenger information is displayed. This section allows for the addition of key context and ensures that all necessary information is captured for each incident, aiding in the thorough management and resolution of reported issues.
Navigation : Fleet → Incidents
7.) Incident Report
the Fleet Management module. It provides a detailed account of the incident, such as the location, cause, and any relevant context regarding the damages and actions taken. This section allows users to capture essential narrative information about the incident, helping to document the circumstances and subsequent actions for review and follow-up.
Navigation : Fleet → Incidents
8.) Incident Report Images Section
the "Incident Images" section within an incident report. This section allows users to upload and view images related to the incident, providing visual documentation of damages and other key details.
Navigation : Fleet → Incidents
9.) Incident Report
the "Passengers" section of an incident report in Odoo's Fleet Management module. The section captures essential details about the passengers involved in the incident, including their names, phone numbers, emails, and any associated activities. This information helps ensure all individuals involved in the incident are accounted for and that communication can be made easily with relevant parties.
Navigation : Fleet → Incidents
10.) Incident Report Stages
the navigation of incident workflow stages in Odoo's Fleet Management system. The user interface displays the current incident report along with its progression through different stages, such as "Action Started," "Rescue Team Sent," and "Vehicle Sent to Repair Shop." This staged approach ensures that each incident is processed in a systematic manner, with each step being tracked for accountability and timely response.
Navigation : Fleet → Incidents
11.) Incident Report Stage Update and Notification
the "Action Started" stage in OdooFleet Management system. The message highlights key incident details, such as the title, vehicle, driver, and location, with the email subject indicating the status change. The PDF attachment of the incident report is also included for easy download and review. This automated notification ensures that relevant parties are informed promptly of progress, enhancing communication and efficiency.
Navigation : Fleet → Incidents
12.) Email Template for Incident Stage Update
incident request moves to the "Action Started" stage. The email body contains key incident details, such as the title, vehicle, driver, location, and incident date. This template ensures that all involved parties receive consistent and relevant updates in real-time, enhancing communication and streamlining the incident management process.
Navigation : Settings → Emails
13.) Email Attachment for Incident Report
the "Incident Report - IR/00001" PDF file is attached. The system automatically attaches the incident report PDF to the email notification, allowing recipients to easily download and review the complete report. The attachment feature ensures that all relevant documents are included with the email, enhancing clarity and simplifying the incident resolution process.
Navigation : Settings → Emails
14.) Viewing and Managing Email Attachments for Incident Reports
The PDF attachment, named "Incident Report - IR/00001.pdf," is displayed with its base64 encoded content. The user has the option to download, edit, or delete the attachment as needed. This functionality ensures that incident reports are easily accessible and can be reviewed or modified directly from the email configuration settings.
Navigation : Settings → Emails
15.) Incident Report Workflow Progression
the progress of an incident report through various stages in Odoo Fleet Management module. The incident moves through stages such as "Rescue Team Sent," "Vehicle Sent to Repair Shop," and "Rescue Done," with updates being logged in the system. Notifications are sent to relevant parties at each stage, ensuring transparency and timely communication.
Navigation : Fleet → Incidents
16.) Incident Report Stage Closure
the status changes to "Closed." The notification sent out to relevant stakeholders includes an overview of the incident details, including the title, vehicle, driver, and location. The system also includes a PDF attachment of the finalized incident report. The email automatically updates recipients with the closure of the incident, ensuring all parties are informed of the resolution and that all documentation is provided for record-keeping.
Navigation : Fleet → Incidents
17.) Incident Overview and Status
the list view of incidents within the Odoo Fleet Management module. The incident "IR/00001" is displayed with its title, vehicle, driver, incident date, and current stage (Closed). This view allows administrators and fleet managers to track all incidents, providing an overview of the status and relevant details. The table can be filtered and sorted based on various criteria to quickly access the desired incident information.
Navigation : Fleet → Incidents
18.) Incident Scheduled View in Calendar with Event Details
the incident schedule within the calendar view of the Odoo Fleet Management system. The "IR/00001" incident is marked on December 5, 2025, from 17:00 to 17:00. When hovering over the scheduled event, a pop-up box provides critical details such as the incident number, date, associated vehicle, and driver. This feature allows easy tracking of incidents and ensures that teams are aware of scheduled events.
Navigation : Fleet → Incidents
19.) Incident Report Summary Chart by Vehicle
The data is presented as a bar chart comparing the total number of incidents for each vehicle. In this case, the Ford/Focus (represented by the blue bar) and Nissan/Micra (represented by the red bar) have been selected. The chart visually highlights the incidents attributed to these vehicles, with the Ford/Focus having a significantly higher incident rate. This visualization allows for quick comparison and tracking of incidents across different vehicles.
Navigation : Fleet → Incidents
20.) Incident Report Grouped by Vehicle and Stage
The data table shows the number of incidents for each vehicle (e.g., Ford/Focus and Nissan/Micra) and their associated stages (New and Closed). The grouping feature allows users to analyze the data in a structured way, comparing the count of incidents for each stage and vehicle. Additionally, users can filter the results based on various categories like driver or company, facilitating detailed analysis and reporting.
Navigation : Fleet → Incidents
21.) Incident Management pdf report
Action using user create a pdf report to incident record.
Navigation : Fleet → Incidents
22.) PDF Report
23.) PDF Report
User Guide
